Your goals are our goals. So we’ll make sure everyone you work with understands them.
We want to offer you more than just legal expertise. So together we’ll build a personal and supportive partnership with you – one that’s trusted and tailored to your needs.
To help you achieve your goals, we make you four promises.
Our promises to you
1. Excel in service delivery
We’ll listen to what you want and get to know your needs and challenges. We’ll contact you when we say we will, and let you know exactly when and how we’re available to you.
You’ll get the same brilliant level of service whoever you’re dealing with at our firm. And we’ll continually look for ways to improve our relationship with you even more.
2. Give advice that delivers advice
When you get legal advice, we’ll make sure it’s clear, easy to understand and in the format you want.
If anything is particularly long or complicated, we’ll explain the most important parts. And we’ll also make sure you know exactly what you need to do next.
3. Provide transparency and certainty on costs
You’ll always know the cost of our work up front, understand how we’ve worked it out, and be clear on how long we think it’ll take.
So you can manage your budget easily, we’ll keep you up to date on what we’re doing as we’re doing it. And we’ll agree with you when and how to bill you (and stick to it).
4. Invest in and nurture our relationship
You’ll know exactly who your Mills & Reeve team are. They’ll all understand your goals and always treat you fairly, considerately and thoughtfully.
We’ll always ask for feedback – good or bad – and change how we work with you if we need to.
